Resident Life Coach Supervisor  – Housing


Overview:The Door empowers young people to reach their full potential by providing comprehensive youth development services in a diverse and caring environment.  The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof.  

The Door Housing Program operates at East 9th Street/Foyers and The Lee, providing social service supports for the young adults that reside in the Supportive Housing Programs, located in the Lower East Side and Alphabet City. The Door’s Supportive housing program serves young adults aged 18 – 26 who are experiencing homelessness and may struggle with managing mental illness. Some clients may also be aging out of foster care or may have young children of their own. The goal of supportive housing at The Door is to support young people in maintaining permeant housing, developing skills, and working towards greater independence. The 9th Street/Foyer consists of 40 individual (studio) and family (1 bedroom) units. In contrast, the Lee consists of 55 studio and shared suite units.   

Who you are: 

  • An empathetic, interpersonal, solution driven leader who understands how trauma, development, and mental illness can impact a young person’s abilities. 
  • Eager to provide leadership support to actualize the client’s skill development, personal growth, and long-term stability for the program’s success. 
  • Your expertise is rooted in clinical skills, developing, facilitating, and supervising educational, social/emotional, and recreational programming. 
  • You have a task-related managerial approach.  


  • Directly supervise all Resident Life Coaches and individual delivery of services to the residents of the housing program, ensuring goal focused skill development and support of residents. Tasks may include 
    • Monitoring and reviewing all documents (case notes, service plan and psychosocial assessments, etc.) completed by Resident Life Coaches, with an attention to ensuring, accurate, timely and high-quality documentation. 
    • Complete a Supervisor Review/Assessment for clients in the residential program 
    • Ensure program case contact expectations are being met by staff 
    • Monitor individual coach case load assignments, ensuring case equity whenever possible 
  • When appropriate, assume direct coaching responsibilities for select cases 
  • Collaborate with the Program Director, building partners, and other program leadership, ensuring that both program and resident needs are being meet 
  • Provide support to residents and staff in the milieu environment, responding to crises as needed 
  • Coach program staff to develop and use a clinically informed practices that serve youth 
  • Participate in rotating On-Call staff supervision and site management (including some weekends/holidays) 
  • Attend all relevant meetings, training, workshops, and outside events. 
  • Other responsibilities and functions as assigned by supervisor


  • Minimum of a bachelor’s degree in a mental health, social service, or education-related field, advanced degree preferred 
  • Minimum of two years of experience coaching or case planning with young adults with mental health, substance use, or developmental challenges 
  • Experiencing coaching staff to develop professional skills 
  • Knowledge of and experience using positive youth development and trauma-informed principles to inform individual and group work with clients  
  • Excellent organizational skills 

Preferred Experience  

  • Previous experience supervising coaching and case planning staff 
  • Previous experience working with young adults and families with young children in a residential setting
  • Knowledge of NYC Housing Systems 
  • Previous experience conducting interviews and assessments of clients 
  • Strong organizational, communication, and follow-through skills 
  • Experienced at coaching other staff and driving professional development 

Hours:      35 hours/weekly; includes some evenings and weekends  

Salary:      Commensurate with experience, in addition we offer a generous benefit package

Contact: Submit Resume and Cover Letter to: APPLY


The Door and Broom Street Academy follow the CDC and NYS recommendations to prevent the spread of COVID-19. The Door and Broom Street Academy are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.