Overview: The Door empowers young people to reach their full potential by providing comprehensive youth development services in a diverse and caring environment.  At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof.

The Door operates sites, East 9th Street/Foyers and The Lee, providing social service supports for the young adults that reside in the Supportive Housing Programs, located in the Lower East Side and Alphabet City. The Door’s Supportive housing program serves young adults aged 18 – 26 who are experiencing homelessness and may struggle with managing mental illness. Some clients may also be aging out of foster care or may have young children of their own. The goal of supportive housing at The Door is to support young people in maintaining permeant housing, developing skills, and working towards greater independence. The 9th Street/Foyer consists of 40 individual (studio) and family (1 bedroom) units. In contrast, the Lee consists of 55 studio and shared suite units.

Who you are:

  • An empathetic, interpersonal, solution driven leader who understands how trauma, development, and mental illness can impact a young person’s abilities.
  • Eager to provide leadership support to actualize the client’s skill development, personal growth, and long-term stability for the program’s success.
  • Your expertise is rooted in clinical skills, developing, facilitating, and supervising educational, social/emotional, and recreational programming.
  • You have a task-related managerial approach.

The Assistant Director of Supportive Housing (ADSH) is responsible for supporting the Program Director in the overall management of the program, which includes two supportive housing buildings, ensuring that clients receive services that meet regulatory and agency standards and records are kept in compliance with those standards. The ADSH is responsible for overseeing the collaboration between the supportive housing programs and the Runaway and Homeless Youth program, at The Door’s Soho location, as well as the Bronx Youth Center, located in the Bronx to ensure eligible youth have access to vacant units in the supportive housing program. Along with the Program Director, the ADSH is responsible for providing leadership and guiding all staff in fostering the mission and goals of the agency by creating a program culture that is client-centered, trauma – informed, outcome-oriented and dedicated to continuous quality improvement.

The position requires a thorough understanding of relevant service delivery concepts and structures, including strong knowledge and experience with mental health systems, and the ability to negotiate the full range of services for young people. It also requires strong supervisory and administrative skills and the ability to interface effectively and efficiently with colleagues to ensure quality services and program operations.

This position will be co-located between the Door’s supportive housing programs located on E.9th Street and Pitt Street. 

  • Provide direct supervision, coaching, training, and professional development to Program Coordinators/Resident Life Coaches, resident aides, on call staff and per diems with a strong focus on professional growth and development, strong sense of accountability for achieving outcomes, meeting, and exceeding funder requirements, and ensuring services are offered in accordance with funder requirements and best practices.
  • In collaboration with the Director, develop, lead, and manage quality improvement efforts that are informed by the utilization of data to ensure program goals are met and to address and/or anticipate trends.
  • Ensure all case records (electronic and paper) are accurate, comprehensive, and up to date for all residents.
  • Ensure the program is meeting all funder deliverables, requirements, and outcomes.
  • In conjunction with staff, oversee the development and implementation of program services, including groups, community/tenant meetings, activities, and celebrations, etc. to meet tenant and program needs.
  • Schedule and lead bi-weekly case conferences with Program Coordinators, Resident Life Coaches, and mental health staff.
  • Ensure vacancies are filled within 120 days by working in collaboration with building management and Program Coordinators ensure the timely identification and screening of potential clients for the program and monitor the move-in and program orientation process.
  • Oversee collaboration and coordination efforts with the RHY program and Bronx Youth Center to identify eligible young people, for supportive housing.
  • Work in collaboration with activity specialists, manager of supportive employment, and other program staff to ensure that tenants are engaged with and participating in programming specific to health and wellness, nutrition and employment and education.
  • Support the daily and overall program managerial and administrative functions, including the development and implementation of policies and procedures.
  • Assist with rent collection and ensure all staff members support housing stability through a proactive active approach to working with tenants around budgeting and money management.
  • Participate in rotating on-call shifts, which may include weekends and holidays.
  • Attend management team, staff meetings, partner meetings with supportive housing management organizations and other meetings as assigned.
  • Develop monthly staff schedule ensuring proper 24 hours a day coverage.
  • If needed, assist in the completion of biopsychosocial assessments, within the context of clinical licensure.
  • Develop linkages with community organizations to support the work of the program.
  • Other responsibilities and functions as assigned by Managing Director or Program Director.


  • Master’s Degree in Social Work or another related field preferred.
  • Minimum of three years supervisory experience or in lieu of Master’s Degree, a minimum of five years supervisory experience.
  • At least three to five years of progressive experience in implementing a direct service program, within supportive housing modality.
  • Extensive knowledge of mental health, substance use, youth development, and supportive housing requirements, eligibility, and regulations.
  • Experience with electronic case management systems and demonstrated ability to utilize and review data to inform best practices in service provision.
  • Ability to work well under pressure, demonstrate leadership and sound judgement in crisis situations, and be flexible with work schedule when necessary.
  • Experience working with evidence-based models, specifically motivational interviewing, positive youth development, and trauma informed care practices.

Preferred Experience 

  • Previous experience working with young adults and families with young children in a residential supportive housing setting.
  • Strong in-person and virtual group facilitation skills.
  • Strong organizational, communication, and follow-through skills.
  • Experienced at coaching other staff and driving professional development.
  • Strong use of Microsoft, ZOOM, and Electronic Record Systems.
  • Bilingual Spanish/English preferred.

Work Schedule: Full time, Monday – Friday, 35 hours per week, including occasional evenings and weekends as needed

Salary: Commensurate with experience, plus a generous benefits package

Contact: Submit cover letter and resume to: APPLY


The Door and Broome Street Academy follow the CDC and NYS recommendations to prevent the spread of COVID-19. The Door and Broome Street Academy are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.