The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.

The Chief of Staff reports to the CEO and serves as a member of the executive team. The Chief of Staff serves as senior aide and advisor to the Chief Executive Officer (CEO) by providing day-to-day management of the Executive Office according to the CEO’s agenda, strategy, and direction. The Chief of Staff works directly with, and as delegate to the CEO to increase the CEO’s bandwidth and velocity to concentrate his time, effort, and priorities on strategic activities. The Chief of Staff demonstrates the highest standards of integrity. The Chief of Staff will work closely with the executive and senior teams to continuously fine-tune strategies and priorities toward the achievement of our organizational goals. S/he will focus particularly on strengthening organizational culture, systems, program-administration integration and collaboration on agency-wide initiatives.

The Chief of Staff handles complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands. They must also have the demonstrated ability to deal with highly confidential information and act as a liaison between the Chief Executive Officer and other constituencies, both internal and external. The Chief of Staff must exhibit the skills to collaborate with and achieve actionable results through others, the ability to build strong and sustainable relationships, and the capability to interact within all levels of the agency. The Chief of Staff must also show the willingness and ability to manage large amounts of detail with great care and accuracy.

Organizational Management and Strategy

  • Develop deep knowledge of the organization’s culture, structure, work, strengths, and challenges to generate creative, effective ways to improve functioning, procedures, protocols, and planning.
  • Manage business operations–design, develop and implement agency-wide systems that improve efficiency and effectiveness, including administrative policies.
  • Revamp and implement project management systems to improve monitoring, decision-making, and problem-solving throughout a project’s life cycle (from proposal development through final reporting).
  • Support the CEO and partner with management team members to ensure that staff achieve division- and agency-wide goals. Collaborate with other senior managers on projects and deliverables essential to organizational impact.
  • Work closely with CEO to ensure that organizational initiatives and activities are in line with strategy and brand.
  • Support planning and preparation for senior directors and management meetings; create agendas and supporting materials. Lead cross-organizational meetings as appropriate.
  • Enhance the organization’s approach to talent development, identifying and implementing ways to encourage maximum performance, dedication, and job satisfaction of staff members
  • Provide mentorship and guidance to staff on professional development.
  • External Affairs, Partnerships, and Field Leadership
  • In conjunction with the Communications department, manage the CEO’s internal and external communications both written and spoken.
  • Ensure that the CEO is prepared for all meetings and events.
  • Develop ideas for cross-department program integration as well as stronger program collaborations between The Door and our current partners, including our affiliated organizations, Broome Street Academy and University Settlement.
  • Partner with senior program leaders on strategies for sharing our best practices and engaging in field leadership.
  • Support the CEO, and development team in developing and implementing strategies to increase The Door’s visibility. Play a lead role in the development and execution of our communications strategy.
  • Represent the organization at meetings, conferences, and public advocacy.
  • Act on behalf of, and represent, the CEO as appropriate to internal and external constituents.


  • At least 5 years progressively responsible experience in non-profit program development and/or administrative management and project management.
  • Track record of success in leading change and innovation with demonstrated results.
  • Understanding of current and emerging issues of the organization’s program areas and the ability to quickly gain knowledge in new areas.
  • Ability to work independently and as part of a complex team effort.
  • History of success in roles requiring creative and critical thinking while managing multiple priorities.
  • Excellent research, analytical, writing and presentation skills.
  • Outstanding relationship-building and interpersonal skills.
  • Passion for youth development.
  • Impeccable organization skills
  • Excellent verbal, written, communications, and interpersonal skills
  • Comprehensive experience with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook

Submit cover letter and resume to Apply

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.