THE DOOR’S MISSION
To empower young people to reach their potential by providing comprehensive youth development services in a diverse and caring environment.
ABOUT THE DOOR
Founded in 1972, The Door has helped a diverse and rapidly growing population of disconnected youth in New York City gain the tools they need to become successful in school, work, and life. Key to its success, The Door has always remained nimble and equipped to make the necessary adjustments to meet the changing needs of its members.
Each year, The Door provides a safe, caring environment for about 11,000 young people from all over New York City, with a wide range of services including: Adolescent Health; Education; Career Development; Legal Services; Supportive Housing; Recreation; and Nutrition all for free, completely confidentially, and under one roof, including Broome Street Academy–The Door’s in-house charter high school which serves about 300 students each year.
No other organization provides these comprehensive services all in one place. Integration is the cornerstone of The Door’s programming. Increased staff collaborations and truly “wraparound” services have led to stronger bonds of support, amplified triumphs, and more empowered young people.
As an innovative, highly respected New York City nonprofit, The Door enjoys a national and international reputation. Approaching its 50-year milestone, The Door is poised for growth to meet the evolving needs of the youth it serves.
About the Opportunity
The new Chief Program Officer will help lead an organization with an impeccable reputation and an extraordinary record of achievement. The Door seeks a passionate, mission-driven, entrepreneurial, and operationally sound leader with boundless energy who can simultaneously maximize The Door’s programmatic impact, ensure long-term financial sustainability, and manage under diverse and everchanging conditions. They will raise The Door’s visibility and advocate to improve conditions for marginalized youth. Motivated by a belief in the dignity of all people, the next leader will be driven to produce demonstrable results.
Headquartered in SoHo, Manhattan with a Bronx satellite, The Door currently has 300 employees and an operating budget of about $32 million. The Chief Program Officer leads the day- to-day operations of The Door’s staff and program operations. The Chief Program Officer reports to the CEO of The Door and Broome Street Academy.
RESPONSIBILITIES AND PRIORITIES
Leadership: Program and Strategy
- Manage and provide oversight of The Door’s programs, located at The Door’s headquarters in SoHo, the satellite in the Bronx, and East Village supportive housing units.
- Manage program compliance for all Door program contracts including public and private funders and regulatory bodies.
- Develop mechanisms for consulting, technical assistance, and program model sharing of best practices.
- Ensure that The Door reflects best practices and core principles of youth development and diversity, equity, and inclusion.
- Maintain an integrated partnership with The Door’s charter high school, Broome Street Academy (BSA), and program integration for the BSA student body.
- Represent and lead The Door’s advocacy and program agenda with government, nonprofit, and advocacy organizations.
- Ensure that the agency is well positioned to develop, identify, and implement new programs that address critical needs or gaps in services to the community; know whom the agency is serving, how its programs are structured and funded, how money is being spent, and what it costs to deliver high-quality services efficiently.
- Integrate and include the voice and activism of participants in Door programs and the development of Door programming.
Management and Operational Excellence
- Lead, manage, and mentor Door program staff including direct supervision of senior staff; harness staff potential across all levels by delegating with accountability and developing a talent ladder to promote internally.
- In partnership with Human Resources, ensure that program staff on all levels reflect the diversity of the populations served at The Door. Drive an open culture of collaboration, integration, quality, innovation, data-driven decision-making, and intelligent use of resources. Working with Human Resources, facilitate labor management meetings and represent The Door at union negotiations; ensure that The Door maintains fair labor practices.
- In partnership with Administrative leaders, optimize administrative functions including Facilities, HR, Finance, Development, IT, and Program Evaluation and optimize performance. Provide increased accountability of service delivery to program staff.
- In partnership with the CFO, ensure that financial systems, budgets, and planning strategies accurately reflect the financial realities of the organization; achieve realistic and attainable financial projections and ensure fiscal stability.
Public and Private Fundraising
- In partnership with the Development Department and CEO, manage and secure local, state, and federal government relationships and revenue streams. Work in partnership with CEO and Development team to identify new government and private foundation revenue opportunities. Maintain active partnership with all Door institutional funders including government and foundations as primary program liaison between The Door and funders.
Advocacy, Field Leadership, and Community
- Position The Door as a national leader in youth development; work with program staff to establish senior Door leaders as program and advocacy leaders in their respective fields. Seek out and take on opportunities to be an external, outward-facing presence on behalf of The Door to ensure continuing visibility and support.
- Manage modes of communication and data collection; quickly understand and tweak as necessary how the organization measures programmatic trends and opportunities; support its efforts and capacity to track and disseminate impact internally as well as external communications.
- Position The Door as program pacesetter relied on by media outlets for coverage on relevant issues facing Door population including issues related to public policy, social justice, and advocacy.
- Develop and implement a clear strategy to build awareness and visibility around the organizations and their vast array of programs and services. Promote and steward the organizational models and serve in ongoing community engagement and community planning.
- Build a strong organizational culture that aligns with The Door’s values and successful implementation of those values at all levels of the organization.
- Be part of The Door’s Diversity, Equity, and Inclusion commitment and programming across all levels of program, staff development, and operations.\
- Establish an emotional connection, sense of psychological safety, and environment of trauma-informed care for employees, Executive leadership, and the organization as whole.
IDEAL EXPERIENCE AND QUALIFICATIONS
- Unwavering commitment to The Door’s mission and values (Client-Centered, Holistic, Strengths-Based, Integrative, and Trauma-Informed) and a deep empathy with its members. Knowledge of comprehensive youth development services.
- Deep social justice values and competencies including a belief in diversity, equity, and inclusion; fluency with related concepts like racial equity and systemic discrimination; and the ability to raise, lead, and facilitate complex conversations about historic inequities.
- Progressive program leadership experience in a social service organization serving a diverse population of adolescents and young adults from various cultures and backgrounds in an urban setting.
- Proven managerial experience and commensurate fiscal responsibilities in a complex organization during a period of growth.
- Demonstrated ability to balance long-term strategic vision with daily operational issues. A collaborative manager with the ability to attract and nurture high-performing talent.
- Enthusiastic leader with the ability to promote and sustain a positive work culture among a diverse staff and to encourage teamwork and collaboration. A consensus builder with an inclusive style.
- Excellent written and oral communication skills. Adept at addressing a variety of diverse audiences.
- Experience developing, operating, and evaluating programs. Commitment to using best practices and data feedback to shape innovative program models.
- A self-reflective nature, with the ability to listen effectively.
- Proven leadership as a change agent with the ability to maintain balance and perspective, and a proactive “can do” attitude that can motivate others.
- Seven to 10 years of executive management experience in a nonprofit organization.
- BA degree required. Graduate degree preferred.
Submit a cover letter and resume to APPLY
For more information about The Door and its programs, please visit https://door.org/.
The Door is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, LGBTQ+, and other underrepresented applicants. The Door seeks a diverse pool of candidates. Salary will be negotiable, commensurate with experience.