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Position: Clinical Support Supervisor
Supervisor: Assistant Medical Director

Organization Overview:
Founded in 1972, The Door empowers youth to reach their potential by providing a complete range of
services all under one roof. Each year over 11,000 young people from all five New York City boroughs
come to The Door for primary health care, reproductive care and health education, mental health
counseling, legal services, supportive housing, HSE, ESL, tutoring and homework help, college preparation
and computer classes, career & education services, job placement, daily meals, and arts programming.

Position Overview:
The Clinical Support Supervisor is responsible for the day-to-day coordination of clinical support services
and overseeing the quality assurance program for The Door’s Adolescent Health Center.

Responsibilities:

  • Responsible for day-to-day clinical support services of the Adolescent Health Center, including hiring,
    training, and supervising clinical support staff, and oversight of all clinical areas in the facility.
  • Management of medical supplies, lab supplies, PPE, and medication; timely procurement and
    invoicing; and maintaining well-organized and effective inventory systems.
  • Responsible for equipment purchasing, routine maintenance, and necessary repairs.
  • Coordinate vendor relationships including agreements, deliveries, service calls, and invoicing.
  • Facilitates routine team huddles, quality assurance meetings, and other meetings with staff.
  • Develop, monitor, and execute an effective quality assurance program that may include but not
    limited to ensuring adherence to infection control and safety procedures, tracking credentialing for
    licensed staff, monitoring KPI, and performing quality improvement projects.
  • Ensures clinical compliance with federal, state, and local guidelines, laws and regulations, agency
    policies and procedures, and grant requirements.
  • Collaborate with the health center team to ensure patients receive client-centered care and an
    excellent patient experience.
  • Develop or update policies/procedures, workflows, processes, or systems as needed.
  • Performs other such duties as delegated by the Assistant Medical Director and Managing Director.

Qualifications:

  • Associate degree or greater, with appropriate clinical course of study; Bachelor’s degree preferred
  • New York State LPN license and current registration
  • 3+ years of experience in a medical office setting required preferably in adolescent health,
    reproductive health, or primary care
  • 2+ years of supervisory experience required
  • Demonstrate an understanding and commitment to principles of positive youth development
  • Excellent analytical skills, written and verbal communication skills
  • Ability to multitask, determine priorities, make effective decisions, and achieve results
  • Experience with EHR, preferably eClinicalWorks (eCW)
  • Highly skilled in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
  • CPR/BLS and Infection Control certification required
  • Bilingual English/Spanish a plus!

Hours: 35 hours a week, some evening hours

Submit cover letter and resume to APPLY

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.