Overview: The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports, and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.

The Crisis Case Manager will primarily provide crisis intervention and case management for youth involved with the Child Welfare system through our Drop-In Services, new members through Member Services; and youth through our foster care program (MAP – Manhattan Academy Program).


  • Meet with young people (through our Drop-In Services, Member Services, and Foster Care program) who are in crisis to provide support, information, referrals for housing and shelter
  • Provide ongoing case management to youth involved the Child Welfare system
  • Provide monthly check-ins for system involved (those who have experienced homelessness, the foster care system or the juvenile justice system) young people who have completed their Culinary training with the WRCS career and education program at The Door to help support their ability to complete their training and sustain employment despite navigating systems that were built to oppress them.
  • Perform ACS mandated reporting duties as needed
  • Provide suicide/homicidal assessments and appropriate follow-up with young people in collaboration with supervisor
  • Provide assessments and short-term case management services for Runaway and Homeless youth and youth in care
  • Follow-up on referrals to housing and other support services
  • Escort young people to obtain necessary identification and to external agencies as needed
  • Document all crisis and case management work and complete all required reports
  • Assist with the t provision of emergency items (food and clothing) and front desk coverage
  • Coordinate Drop-In Services Lunch service with other case managers
  • Design and implement life-skills or other groups to young people as needed
  • Maintain accurate and detailed up-to-date referral resources within the five boroughs
  • Participate in program and departmental meetings
  • Other functions and responsibilities as assigned by supervisor


  • Bachelor’s degree required
  • Knowledge and at least 2 years experience in youth development counseling
  • At least 2 years experience working with youth in foster care, runaway and homeless and/or at-risk youth populations
  • Knowledgeable of and ability to apply positive youth development principles to working with young people
  • Familiarity with emergency and transitional youth shelter systems
  • Demonstrated ability to advocate effectively and professionally on behalf of clients
  • Demonstrated ability to work effectively and creatively as part of an interdisciplinary treatment team
  • Strong computer skills in MS Word, Excel or other compatible programs
  • Exceptional organizational and interpersonal skills
  • Able to work independently and take initiative
  • Proficiency in Spanish, French, or Mandarin preferred but not required

Hours: 35 hours per week, Monday – Friday, some nights required.
Salary: Low 40s
Contact: Send Cover letter and resume to APPLY