Overview: The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.
The Crisis Coordinator will provide direct crisis intervention and short-term case management for Runaway and Homeless Youth through our Drop-In Services, new members through Member Services; and crisis clients through our counseling department. The Coordinator will also recruit, train and supervise MSW Crisis Counseling Interns.


  • Meet with young people (through our Drop-In Services, Center Space, Member Services, and Counseling Department) who are in crisis to provide support, information, referrals
  • Recruit, train, and supervise MSW Crisis Counseling Interns
  • Perform ACS mandated reporting duties as needed
  • Provide suicide/homicidal assessments and appropriate follow-up with young people in collaboration with supervisor
  • Meet with Door members who are experiencing serious mental illness and coordinate a treatment plan with them
  • Provide short-term case management services for Runaway and Homeless youth
  • Follow-up on referrals to Door case management and/or counseling services
  • Escort young people to external agencies as needed
  • Document all crisis work including any safety plans and referrals
  • Assist with data collection, programmatic grant compliance and reporting
  • Supervise Drop-In services lunch and group once a week
  • Develop linkages with outside organizations and maintain accurate and detailed up-to-date referral resources within the five boroughs
  • Participate in program and departmental meetings
  • Provide oversight of the drop-in space and provision of basic needs services
  • Other functions and responsibilities as assigned by Assistant Director


  • Master’s Degree in Social Work required, LMSW preferred
  • 2 years post-MSW experience required, SIFI-certified preferred
  • Experience with urban homeless youth or other vulnerable youth populations, including assessment, counseling and case management, demonstrated by a minimum of 3 years of service delivery
  • Knowledgeable of and ability to apply positive youth development principles to working with young people
  • Familiarity with emergency and transitional youth shelter systems preferred
  • Demonstrate an understanding of and practice the principals of positive youth development
  • Demonstrated ability to advocate effectively and professionally on behalf of clients
  • Demonstrated ability to work effectively and creatively as part of an interdisciplinary treatment team
  • Strong computer skills in MS Word, Excel or other compatible programs
  • Exceptional organizational and interpersonal skills
  • Able to work independently and take initiative
  • Proficiency in Spanish, French, or Mandarin preferred

Hours: 35 hours per week, Monday – Friday, some evening required
Salary: High 40s low 50s, plus generous benefits
Contact: Submit cover letter and resume to APPLY