Overview: The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.

The Crisis Counselor will primarily provide crisis intervention and access to basic needs services through our Drop-In Services with a focus on providing early morning access to interventions for Broome Street Academy students.


  • Meet with young people on a walk in basis to provide support, information, and referrals for housing and shelter in order to prevent crisis or respond to an immediate need
  • Provide access to basic needs services, including showers, laundry, clothing, food, and hygiene items
  • Perform ACS mandated reporting duties as needed in coordination with supervisors
  • Provide suicide/homicidal assessments and appropriate follow-up with young people in collaboration with supervisor
  • Provide assessments and short-term case management services for Runaway and Homeless youth
  • Follow-up on referrals to housing and other support services
  • Escort young people to obtain necessary identification and to external agencies as needed
  • Document all crisis work and complete all required reports
  • Coordinate Drop-In Services Lunch service with other case managers
  • Design and implement life-skills or other groups to young people as needed
  • Maintain accurate and detailed up-to-date referral resources within the five boroughs
  • Participate in program and departmental meetings
  • Other functions and responsibilities as assigned by supervisor


  • Bachelor’s degree required
  • Knowledge and at least 2 years experience in youth development counseling
  • At least 2 years of experience working with runaway and homeless and/or at-risk youth populations
  • Knowledgeable of and ability to apply positive youth development principles to working with young people
  • Familiarity with emergency and transitional youth shelter systems
  • Demonstrated ability to advocate effectively and professionally on behalf of clients
  • Demonstrated ability to work effectively and creatively as part of an interdisciplinary treatment team
  • Strong computer skills in MS Word, Excel or other compatible programs
  • Exceptional organizational and interpersonal skills
  • Able to work independently and take initiative
  • Proficiency in Spanish, French, or Mandarin preferred but not required

Hours: 35 hours per week, Monday – Friday, early morning shifts required.
Salary: Low 40, plus generous benefits