Position: Director, Supportive Housing Program

Supervisor: Managing Director of Supportive Services

Overview: The Door empowers young people to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports, recreational activities, and nutritious meals – all for free and under one roof.

The Door operates two supportive housing sites, East 9th Street/Foyers and The Lee, providing social service supports for the young adults, located in the Lower East Side and Alphabet City. The Door’s Supportive housing program serves young adults aged 18 – 26 who are experiencing the impact of homelessness and may struggle with managing their previous trauma and mental illness. Some clients may also be aging out of foster care or may have young children of their own. The goal of supportive housing at The Door is to support young people in maintaining permeant housing, developing skills, and working towards greater independence. The 9th Street/Foyer consists of 40 individual (studio) and family (1 bedroom) units. In contrast, the Lee consists of 55 studio and shared suite units.

Who you are:

  • You are an empathetic, engaging, and solution-driven leader who understands how trauma, development, and mental illness can impact a young person’s abilities.
  • You believe in the principles of a housing first model and understand the challenges of youth who have previously been homeless and struggle with mental health challenges.
  • You are a strong leader and can provide calming and consistent leadership in the face of challenging situations, modeling for staff and others, and responding to situations effectively.
  • You understand how current and historical systems of oppression impact young people and those working to support and empower young people.
  • You understand how vicarious trauma impacts the staff who serve young people navigating their history of trauma and mental health.
  • Eager to provide leadership support to actualize the client’s skill development, personal growth, and long-term stability for the program’s success.
  • Your expertise is rooted in creating organizational structure and systems that ensure high-quality outcomes for others

The Program Director oversees all aspects of the Supportive Housing program operations. With the assistance of the Assistant Director (and Supervisor of Coaching), the director manages a staff of approximately 12 full-tine and approximately 15 per diem direct and indirect reporting staff members. The director will create a culture of development and support for all.


  • Responsible for establishing an environment based on positive youth development and harm reduction principles
  • Ensure that all residents have thoughtful services plans, focusing on their developing skills to improve their current functioning, and transition into a more independent or longer-term living environment
  • Collaborate with other Door programs ensuring high quality of services to our community of Door members
  • In collaboration with Managing Director, oversee the program budget spending at both Lee and East Ninth Street
  • Create and implement systems quality assurance that utilizes program data to improve the services provided by the program
  • Ensure that all staff are meeting documentation expectations (quality, timeliness, frequency, etc.), and the documentation and informs both individual and programmatic services
  • Develop, update, maintain and train staff on internal policies and procedures.
  • Provide Crisis/Incident Management and follow-up with staff, residents, and site management, as appropriate
  • Manage relationships with property management, collaborating and meet regularly with property management staff, addressing building and individual resident needs
  • Coordinate with DOHMH Contract managers and ensure compliance with funding sources and contracts, including timely submitting reports and data to appropriate parties
  • Ensure mechanisms are in place to obtain ongoing resident feedback from residents and staff
  • In collaboration with Managing Director, work to develop linkages with outside organizations and agencies to assist in meeting the needs of residents and staff
  • Attend and participate in all programmatic and agency-wide meetings and training
  • Represent The Door at outside events, functions, coalitions, and meetings
  • Any other activities as defined by the Managing Director.


  • Advanced degree in social service field (ex: social work, public health, public administration, organizational leadership, etc.), clinical experience preferred
  • Minimum of 8-10 years of professional experience in the human services, social work, or related field
  • Minimum of 5 years supervisory experience with strong skills in program development, policy, and procedures
  • Excellent oral and written communications skills
  • Strong organizational and time management skills
  • Demonstrated understanding and practice of positive youth development principles
  • Possess the ability to drive the initiatives of the organization, interact effectively with a diverse staff and be comfortable building successful relationships with tenants, staff, and the community

Salary: Commensurate with experience, plus generous benefits package

Hours: 35 hours per week, including evenings and weekends as needed

Contact: Submit cover letter and resume to APPLY

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.