Position: Excluded Workers Benefits and Engagement Specialist
Supervisor: Assistant Director of Clinical Support

Position Description: The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.

The Excluded Workers Benefits Engagement Specialist will be responsible for working with Door members to connect them to COVID related benefits and entitlements directed to excluded workers. Direct services will include (but not be limited to): application assistance and advocacy for apply for or maintain: Public Assistance, food stamps, medical insurance, any relevant housing subsidies. This position will be housed in Supportive Services and will be part of a larger benefits assistance team. The Excluded Workers Benefits and Engagement Specialist will also assist in the planning and implementation of Door events, field trips, and project-based programming. The Excluded Worker Benefits Engagement specialist will also work with other service providers and external agencies.


  • Perform proactive outreach, intake, assessment, and develop short-term case plans for obtaining relevant benefits for youth who are considered excluded workers
  • Assist 50 young people each quarter with online applications, on-site support at various sites across NYC (where applicable/permitted); provide advocacy, information and referral concerning health, housing, public entitlements, and other system issues or service needs; assist participants in the development and use of personal and community resources.
  • Document all services provided to clients in writing; keep client files up to date; and provide regular statistical reporting on outcomes
  • Develop and implement quarterly scheduled informational sessions targeting Door members who are eligible for excluded workers benefits
  • Attend interdepartmental meetings to promote referrals for excluded workers benefits agency wide
  • Assist other Activity Specialists with providing general supervision of Center Space and member entrance front stoop
  • Establish rapport with young people based on consistency and conversation
  • Ensure youth receive referrals to appropriate Door programs as well as to other community resources
  • Provide de-escalation and crisis intervention, as necessary
  • Maintain all agency reporting requirements
  • Report all program activities and changes directly to the supervisor
  • Participate in agency-wide and department staff meetings monthly, as well as all scheduled team meetings
  • Attend professional development trainings and workshops
  • Participate in agency-wide initiatives as required by supervisor
  • Complete any additional, relevant responsibilities and functions as assigned by supervisor


  • Bachelor’s degree in related field preferred, High School Diploma or HSE required
  • Demonstrated experience with group facilitation
  • Knowledge of and ability to apply positive youth development principles to working with young people
  • Ability to apply positive youth development principles while working with young people
  • Ability to provide crisis management and crisis intervention
  • Experienced in working with street-involved youth
  • Commitment to professionalism and ability to serve as a staff representative of The Door
  • Understanding of adolescent development, assessment, counseling and/or crisis management
  • Excellent oral and written communication skills required
  • Ability to work effectively and creatively as part of an interdisciplinary team
  • Proficiency in Spanish, French, or Mandarin required

Hours: 35 hours per week (afternoon and evening hours, may include some weekends)

Submit cover letter and resume to APPLY

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.