Overview: The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.

The Door’s mission is to empower young people ages 12-24 to reach their potential by providing accessible, comprehensive youth development services – health care, counseling, education, legal services, the arts and recreation – in a diverse and supportive environment. The Family and Peer Support Program is a new program that will serve families and children throughout Manhattan through a Network of Alliance Partners. The Family Advocate will work directly with families facing challenges with the goal of supporting their access to services and completion of personal goals.

Family Advocate will have first-hand experience as the primary care-taker of a child with social, emotional, developmental, substance use, and/or behavioral challenges and is trained and credentialed to provide the support services above or complete credentialing within 18 months.


  • Assist families with a child(ren) who has a behavioral, developmental, educational, social, emotional or substance use challenges in identifying strengths and needs and develop goals to promote optimum health and wellness.
  • Work with 85 unduplicated families annually.
  • Support families in accomplishing their goals including considering different solutions or strategies when children/families do not progress.
  • Facilitate groups/workshops and hold individual one-on-one peer support sessions to bolster parents/caregivers strengths, wellness, and resiliency, promoting positive parenting to better meet their children’s social, emotional and/or developmental needs.
  • Coach and model parental self and child-advocacy when navigating and managing systems.
  • Coach and model shared decision-making and skills to support collaborations.
  • Encourage and support the youth and family’s active involvement in their treatment plan and use of community resources.
  • Accompany youth and families to meetings/school and appointments as needed.
  • Support and encourage family and youth participation in community, regional state, national activities to develop their leadership skills. Encourage civic stewardship.
  • Connect parents/caregivers to support systems within their own community.
  • Support connection to leisure and recreational activities and cultural activities and organizations.
  • Conduct outreach activities and participate in community events.
  • Make referrals and connect families to needed services and supports.
  • Document and report on all outcomes and goals in electronic data system as required by program.
  • Attend regular supervision and staff meetings, trainings and organization meetings as directed by program leadership.
  • Participate in community level committees/forums to represent the youth’s perspective and influence policy.
  • Other duties as assigned by supervisor


  • Must have a minimum of a high school diploma or HSE
  • Two years of relevant experience and be a Certified Peer Leader within 18 months of hire.
  • Must have experience as a parent/primary caregiver of a child with social, emotional, developmental, substance use, and/or behavioral challenges and is trained and credentialed to provide the support services above.
  • Proven ability to effectively outreach and engage young people and families.
  • Knowledge of community resources and experience navigating youth service systems.
  • Proficient with Office 365 and ability to document in electronic case record system
  • Bilingual in English and Spanish preferred

Work Schedule: Full time, Monday – Friday, 35 hours per week- Generally 10:00 a.m. to 6:00 p.m. Must be able to work flexible hours based on the needs of families.

Contact: Submit cover letter and resume to: APPLY


The Door and Broome Street Academy follow the CDC and NYS recommendations to prevent the spread of COVID-19. The Door and Broome Street Academy are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.