Overview: The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.  


The primary responsibilities of the Front Desk Associates are: To welcome members and visitors;  to ensure that entry to the building sets a tone of respect and support to direct members appropriately to services and staff; to respond to inquiries regarding The Door and facilitate appropriate responses;; to answer the front desk telephone and direct calls appropriately; to be up to date on community events and individual service plans in order to respond appropriately and effectively to young people. 



  • Set a tone of respect and support for the community at entry. Welcome young people and visitors to our community and assist them in making appropriate connections.
  • Respond to inquiries from external parties and refer appropriately. Answer the telephone, direct calls and take messages as needed.
  • Keep the front desk free of congestion.
  • Understand and follow through on individual service plans, as messages are delivered at the front desk, and instruct them accordingly. 
  • Work collaboratively with membership, center space, and other program staff to ensure responsive service provision.
  • Attend all relevant trainings, including C2C, trauma informed care, and others as assigned by supervisor.
  • Other functions and responsibilities as assigned by supervisor. 



  • HS diploma or HSE and at least 2 years related youth work, required. Bachelor’s Degree in social work, psychology, or related field preferred. 
  • Knowledge of and ability to apply positive youth development principles to working with young people 
  • Strong interpersonal and communication skills
  • Ability to work well under pressure, especially to defuse volatile situations
  • Personable and professional demeanor
  • Professional telephone manner
  • Strong commitment to advancing diversity, equity, and inclusion
  • Proficiency in Spanish, French or Mandarin preferred but not required 

Work Schedule: Full time, 35 hours a week, Monday – Friday, 11:00 a.m. to 7:00 p.m.

Salary: Commensurate with experience, plus a generous benefits package that includes 1199 Union benefits

Contact: Submit resume to: APPLY



The Door and Broome Street Academy follow the CDC and NYS recommendations to prevent the spread of COVID-19. The Door and Broome Street Academy are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.