Overview: The Door’s mission is to empower young people ages 12-21 to reach their potential by providing accessible, comprehensive youth development services – health care, counseling, education, legal services, the arts and recreation – in a diverse and supportive environment. The Program Supervisor will oversee all aspects of the Door’s East 9th Street supportive housing program. In addition, the position provides clinical supervision to a team of 6 Resident Life Coaches (RLCs), carry a small caseload of residents, and, when needed, provides MSW Intern supervision.
The East 9th Street Foyer provides 40 units of permanent, supported housing for young adults aged 18 – 26 at risk of homelessness, including young people who are parents of a toddler, young people aging out of foster care, young people with mental illness, and chronically homeless young people. The Lee provides 54 units of permanent, supported housing for young adults aged 18 – 26 at risk of homelessness, young people aging out of foster care, and young people with mental illness.
The Supervisor will be a proven leader who is able to manage with a good deal of independence. He/she/they will be the lead staff member on-site responsible for daily operations of the 9th Street building, program quality, partner relationships, program reporting, managing expenses, collaboration with other Door programs, and the overall direction of the program and its staff. The position reports to the Housing Program Director.
• Responsible for establishing an environment at the residence that is based on positive youth development and harm reduction principles.
• Oversee screening of potential residents, so that the transition from open units to rented units is seamless and that the time of having an unoccupied unit is minimal.
• Oversee intake and initial orientation of all residents.
• Ensure that residents have updated semi-annual assessments, which address their mental/medical health, employment/vocational goals, financial literacy, and that the appropriate resources are provided to ensure maximum compliance in achieving these goals.
• Collaborate with other Door programs in order to ensure the overall needs of the young people transitioning from supportive housing to independence are addressed.
• Implement quality assurance activities to ensure an environment of continuous quality improvement.
• Ensure that documentation is timely and appropriate based upon the resident’s semi-annual assessments.
• Develop, update, maintain and train staff on internal policies and procedures.
• Provide supervision and training to staff.
• In collaboration with Evenings and Weekend Supervisor, ensure appropriate 24 hour/7 day a week coverage of the residence.
• Provide Crisis/Incident Management and follow-up with staff, residents and site management, as appropriate.
• Collaborate and meet regularly with Property Management staff.
• Ensure compliance with funding sources and contracts, including timely submission of reports and data, as well as data entry into the required City, State and Federal databases.
• Establish good rapport with young people and staff
• Ensure mechanisms are in place to obtain ongoing resident feedback.
• Develop linkages with outside organizations and agencies, to assist in meeting the needs of residents and staff.
• Ensure that staff has the appropriate resources and receive on-going training and support to meet the needs of residents.
• Attend and participate in all programmatic and agency-wide meetings and trainings.
• Implement and support all agency policies and decisions as defined by management.
• Represent The Door at outside events, functions, coalitions and meetings.
• Any other activities as defined by Program Director.
• Clinically licensed Master’s Degree in Social Work (LCSW) required.
• A minimum of 2 years of management experience providing supportive housing services to a special needs population, specifically those with significant mental illness, is strongly preferred
• A minimum of 2 years experience providing services to adolescents, including assessment and counseling
• Minimum of 2 years supervisory experience
• Excellent oral and written communications skills
Salary: Commensurate with experience, plus generous benefits package
Hours: 35 hours per week, including evenings and weekends as needed
Contact: Send or email cover letter and resume to: APPLY