Counseling

The Counseling Center is open:

Monday – Friday

10 am to 6 pm

To schedule an appointment, or

to speak with a staff member, please call:

(646) 661-4862

You can also reach the Counseling Center as follows:

• Email – New and existing patients can send appointment requests and questions to MHintakes@door.org.
• Patient Portal – Existing patients can schedule appointments, check your medical records, review lab results and prescriptions on the Patient Portal or HEALOW app at https://health.healow.com/thedoor.
• Text – You can get answers to your health questions by using our free and confidential text line at 833-569-0033.
• Health Center – if you need medical, dental, or eye care services, call the health center directly at (212)453-0222.

If you are in danger, experiencing a life-threatening emergency, or need immediate medical attention, call 911 now or go to your local emergency room.

We are here to help you.

Whether you are working through specific life challenges, learning how to find greater balance overall, or asking important questions about who you are and how you want to be in the world, The Door’s Counseling Center is here to help.

Our Therapists and Psychiatrists have expertise in helping young people who are:

• Experiencing mental health challenges, interpersonal difficulties, and barriers in work, school, or other activities
• Exploring gender and/or sexuality and looking for support
• Asking important questions about identity and oppression
• Experiencing homelessness or housing instability
• Currently or formerly involved with the juvenile justice system
• Struggling with substance misuse or abuse

We use a variety of methods to provide the best possible care including:

• Short-term individual and group psychotherapy
• Short-term psychiatric intervention and referrals to longer-term care as needed
• Art therapy
• Crisis intervention
• Other supportive services

The Counseling Center offers in-person visits and telehealth visits.

• Telehealth visits can be done with a Therapist on a smart phone, tablet, or computer with a camera.
• Some visits can be done using a cell phone or home phone if you do not have access to a device with a camera.

Crisis Intervention

• If you are in a dangerous domestic situation, NYS will help you find safe shelter. To get help, visit https://www1.nyc.gov/site/hra/help/domestic-violence-support.page or call 1-800-942-6906.

• If a young person is in a crisis situation and in need of clothing, food, and/or a place to stay, our Crisis Counselors are here to help, including by linking young people to shelters.

• Door members in need of help also have access to our clothing closet, food pantry, and other special services for Runaway & Homeless Youth.

• The Door does not have an overnight shelter onsite, but Runaway & Homeless Youth can provide referrals to shelters.

Membership

• The first step to engaging in our Counseling program is to become a member of The Door. Once you’re a Door member, you can come to the Counseling Center welcome area to sign up for our services.
• If you have membership questions, please email membership@door.org.

Eligibility and Insurance

• All mental health services at the Door are confidential. We do ask that minors obtain caregiver consent for mental health services, though we sometimes make exceptions when treatment is medically necessary and caregiver consent is impossible to obtain.
• An Entitlements Counselor is available to assist young people with Medicaid and other entitlements programs in a completely confidential setting.
• We bill insurance for our mental health services, but we will not deny care to anyone based on insurance status or inability to pay.

Counseling Center Forms

• Before your appointment, please print, fill out and bring to your appointment:
  • • The Client Data Sheet (English/Spanish)
    • Caregiver Consent Form (English/Spanish)
• You can read the Counseling Center’s:
  • • Patient Bill of Rights and Responsibility (English/Spanish)
    • Notice of Privacy Practices (English/Spanish)
• After your appointment, please share your feedback:
  • • Print/Mail – Patient Feedback Form (English/Spanish)
    • Email – PatientFeedback@door.org

Surprise Bill Law

The Health Center is required to inform you about the “New York State Emergency Medical Services and Surprise Bills Law”, commonly referred to as the “Surprise Bill Law”, which was passed to protect consumers against unknowingly receiving care from out-of-network providers and facing surprise medical bills. You will not receive a bill from any health care plans with which the Health Center participates with, or from any Hospital with which the Health Center is affiliated.

• Plans that we participate with: New York State Medicaid
• Hospitals that we are affiliated with: Bellevue Hospital Center

Funding

The Door’s Health Center is funded in part by the Federal Department of Health and Human Services, New York State Department of Health, New York City Department of Health & Mental Hygiene, and private grants.

Quality of Care

The Door’s Health Center is a New York State licensed Article 28 facility and a Federally Qualified Health Center. The Health Center is recognized by the National Committee for Quality Assurance (NCQA) as a Level-III Patient-Centered Specialty Practice—the highest level of recognition.