COVID-19 UPDATE – March 27, 2020
To all Door Health Center and Counseling Clients:
The Door Adolescent Health Center and Counseling are *virtually open* for essential health care services. To help make it easy for patients to seek care while also limiting everyone’s exposure to the coronavirus (COVID-19), we have rapidly expanded our ability to offer telehealth visits:
- Virtual Video Visit – Some visits can be done with the HEALOW app on a smart phone, tablet, or computer with a camera. *A patient portal account is required*
- Virtual Telephone Visit – Some visits can be done using a cell phone or home phone, if there are technology limitations.
We are here to help you:
- Text “THEDOOR” to 66746 to ask general questions.
- Send a confidential patient portal message – to reach your provider or to set up an appointment using the HEALOW app.
- Send an email to the Health Center at firstname.lastname@example.org or to Counseling at email@example.com. A member of our team will contact you.
- Call the health center at 212-453-0222 and leave a message with our after-hours service. A member of our team will contact you.
As a reminder, STAY HOME. All New Yorkers — healthy or sick — must stay home. Y ou should only leave your home for essential tasks. When you must go out for essential tasks or solitary exercise, keep at least 6 feet of distance between yourself and others. Wash your hands with soap and water often, for at least 20 seconds…every time…or use an alcohol-based hand sanitizer. Do not touch your face unless you recently washed your hands. For more info, visit: http://www.nyc.gov/coronavirus.
Our commitment to patient care has not changed. We will see our community through this crisis. Thank you for your understanding and patience.
The Door Adolescent Health Center and Counseling Services
Address your needs in a welcoming and confidential setting
Whether you are working through specific life challenges, learning how to find greater balance overall, or asking important questions about who you are and how you want to be in the world, The Door’s mental health providers are here to help. Our therapists and psychiatrists have special expertise in helping young people who are:
- Experiencing mental health challenges, interpersonal difficulties, and barriers in work, school, or other activities
- Exploring gender and/or sexuality and looking for support
- Asking important questions about identity and oppression
- Experiencing homelessness or housing instability
- Currently or formerly involved with the juvenile justice system
- Struggling with substance misuse or abuse
Counselors use a variety of methods to provide the best possible care including:
- Short-term individual and group psychotherapy
- Short-term psychiatric intervention and referrals to longer-term care when needed
- Art therapy
- Crisis intervention
- Other supportive services
The first step to engaging in our Counseling program is to become a member of The Door. Membership hours are Monday to Friday, 2:00 p.m. – 5:00 p.m., with extended hours until 7:00 p.m. on Wednesdays.
Once you’re a Door member, you can come to the Counseling Center welcome area to sign up for our services.
For general questions and scheduling, contact The Counseling Center at 212-941-9090, ext. 3452.
Eligibility and Insurance
- All mental health services at the Door are confidential. We do ask that minors obtain caregiver consent for mental health services, though we sometimes make exceptions when treatment is medically necessary and caregiver consent is impossible to obtain.
- An entitlements counselor is available to assist young people with Medicaid and other entitlements programs in a completely confidential setting.
- We bill insurance for our mental health services, but we will not deny care to anyone based on insurance status or inability to pay.
- You can read our Patient Bill of Rights and our Privacy Notice online, and can print & fill out caregiver consent forms in advance to bring with you to your appointment:
If a young person is in a crisis situation and in need of clothing, food, and/or a place to stay, our Crisis Counselors are here to help, including by linking young people to shelters. Door members in need of help also have access to our clothing closet, food pantry, and other special services for Runaway & Homeless Youth. The Door does not have an overnight shelter onsite, but we can provide referrals to shelters.